Support
Help with sign-in, chat sessions, payments, report delivery, privacy, and safety. Educational only — not a medical device.
Best for account, payment, and report-delivery issues. Typical response within one business day.
support@heartcheckapp.comPrivacy & Terms
Learn how data is handled and what the service does (and does not) provide.
Frequently Asked Questions
Contact supportQuick answers to common questions about the service, safety, privacy, language support, payments, and delivery.
heartcheckapp provides AI-assisted wellness and educational information related to heart health. You can ask questions, complete a guided Q&A session, optionally upload documents, and receive a personalized wellness/education summary report. It does not provide diagnosis, treatment, or medical decision support.
The service uses Anthropic’s Claude Sonnet model. AI outputs can be incomplete or incorrect and may not match your personal circumstances. Use the information for general education only and consult a licensed clinician for personal medical questions.
heartcheckapp is intended as an educational/wellness information tool and is not designed to provide diagnosis, treatment, or clinical decision support. Please review the disclaimers and the Terms for full details.
Yes. You can communicate in your preferred language during chat sessions, and the wellness/education report is generated in that language as well.
Payment is processed securely by Stripe after you complete the guided Q&A session. Payment is required to generate and deliver the report. See the Pricing page for details.
- Check your spam/junk folder for an email from heartcheckapp.
- Confirm you used the correct email address at checkout.
- Allow a few minutes for processing after payment.
- If it’s still missing, email support with your payment email and approximate payment time.
We aim to follow strong privacy and security practices. Details are provided in the Imprint/Data Privacy page.
You may request deletion of your data by contacting support@heartcheckapp.com.