Terms and Conditions (EU)

Effective date & provider

1) Scope and acceptance

• 1.1 These Terms and Conditions (“Terms”) govern your use of heartcheckapp chat, websites, mobile platforms, and the wellness report product, including payment via Stripe and delivery of your report by email.
• 1.2 By using heartcheckapp, initiating payment, or continuing the chat, you agree to these Terms and acknowledge that you have read and understood them.
• 1.3 If you do not agree, you may not use the Service.

2) Nature of the service

• 2.1 heartcheckapp is an AI-powered educational and wellness information tool. It is not a medical device, does not provide medical diagnosis, and must not be used for medical decision-making or treatment.
• 2.2 The Service is intended solely for general wellness education. Always consult a qualified clinician before making healthcare decisions.

3) AI model and accuracy

• 3.1 heartcheckapp uses generative AI to assist with educational wellness dialogue.
• 3.2 AI-generated information may be incomplete, inaccurate, or inappropriate for your personal circumstances.
• 3.3 The Service is provided “as-is” for informational purposes only, without warranties of clinical accuracy.

4) Payment and delivery

• 4.1 Payments are processed securely through Stripe, a third-party payment processor.
• 4.2 Before completing payment, you must confirm that you have read and accepted these Terms.
• 4.3 Upon successful payment, your personalized wellness report will be generated and sent to the email address you provided.
• 4.4 Prices include applicable taxes unless stated otherwise.
• 4.5 Payments are non-refundable once the report has been generated.

5) Data protection and privacy

5.1 CardivAI GmbH processes personal data in accordance with GDPR and applies safeguards for sensitive information. For details, see Imprint / Data Privacy.

• 5.2 You may request access, correction, or deletion by contacting support@heartcheckapp.com.
• 5.3 Cross-border transfers (if any) are safeguarded under appropriate mechanisms where required.

6) User obligations

• 6.1 You agree to provide truthful information and use the Service only for personal wellness and educational purposes.
• 6.2 You will not misuse, copy, or reverse-engineer the Service, and will not attempt to solicit diagnosis, prescriptions, or treatments.
• 6.3 You represent that you are at least 18 years old and legally able to enter into this agreement.

7) Limitation of liability

• 7.1 To the fullest extent permitted by law, CardivAI GmbH is not liable for indirect, incidental, consequential, or special damages arising from your use of the Service.
• 7.2 Total aggregate liability for any claim arising from the Service shall not exceed the amount paid by you for that specific Service.
• 7.3 You acknowledge you use the Service at your own risk and it does not replace a healthcare professional.

8) Regulatory compliance

• 8.1 heartcheckapp is intended as an educational wellness service and is designed to avoid diagnosis or treatment recommendations.
• 8.2 We aim to comply with applicable consumer and data-protection laws.

9) Intellectual property

All content, design, text, graphics, and logos within heartcheckapp are the property of CardivAI GmbH and protected by applicable laws. You may not reproduce, distribute, or modify any part of the Service without prior written consent.

10) Termination

CardivAI GmbH may suspend or terminate access for violation of these Terms, misuse of the Service, or technical/legal reasons. Sections on privacy, intellectual property, and limitation of liability survive termination where permitted by law.

11) Governing law and jurisdiction

• 11.1 These Terms are governed by the laws of Austria.
• 11.2 EU users may have mandatory consumer protection rights under their local law.
• 11.3 To the extent permitted by law, disputes shall be subject to the jurisdiction of the courts of Austria.

12) Acknowledgment and consent (payments)

By proceeding with payment, you confirm that:

• You have read and accepted these Terms and Conditions.
• You understand the Service is educational only and not medical advice.
• You acknowledge the limitation of liability described above.
• You consent to processing of your data as described in these Terms and our privacy notice.

13) Account creation and sign-in

By creating an account or signing in, you acknowledge and agree to these Terms and to our Imprint / Data Privacy. You understand and accept that heartcheckapp is intended solely for educational and wellness purposes, is not a medical device, and does not provide diagnosis, treatment, or clinical decision support.